EMT Practice Test

1. Question Content...

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Question1: AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?

Question2: Which two types of data should a sales representative access from the Forecasts tab when using Collaborative Forecasts?
Choose 2 answers.

Question3: Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between Applicant and Position objects. Why will this action meet the requirement ?

Question4: Cloud Kicks (CK) has a sneaker of the month product that is sold as an annual subscription at the price of $1, What type of product scheduling should the CK administrator set up to accurately capture that information?

Question5: What should an administrator consider when moving approval processes using a change set?

Question6: AW Computing has several service plans it offers with its laptops. Management wants the sales team to focus on bringing in new business and to have the creation of the renewal opportunity for the service plans happen automatically.
What approach should the administrator take to automate the renewal process7

Question7: An administrator would like to convert a Master-Detail relationship to a Lookup relationship. What actions should be taken prior to converting the relationship?

Question8: Ursa Major Solar's administrator has configured multiple record-triggered flows to run before or after the record is saved on the Account object.
What should the administrator consider when a record-triggered flow executes first?

Question9: A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy and
"grant access using hierarchies"is checked in their sharing settings. Why is the sales manager not able to view the contact? * (1 Point) The contact sharing settings are controlled by the parent, and the account owner is

Question10: An administrator wants to allow users who are creating leads to have access to the find duplicates button.
Which lead object-level permission will the administrator need to provide to these users? * (1 Point)

Question11: The security department at AW Computing wants to prevent users from exporting more data than they need. Included in this request is limiting records containing sensitive information, such as bank accounts and Personal Identifiable Information (PII).
Which feature should an administrator recommend to help limit what data is exported?

Question12: The sales operations team has required a new custom object with the
following requirement:
. The sales managers should have full access to all records created
. The object's sharing default should be set to private.
. No new sharing rules should be created.
how can the system administrator set up the security for this object? choose 2

Question13: Which of the following options would be used to limit the number of records and assist with data consistency? * (1 Point)

Question14: Universal Container has an active process that assigns a task to sales operations once an opportunity is won. Sales Ops is reporting that he tasks are missing.
Which two tools should the administrator use to determine the problem?
Choose 2 answers

Question15: Which feature license is required to use Content? * (1 Point)

Question16: When using Customizable Forecasts, which forecast category is not included in the forecast? * (1 Point)

Question17: At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object calls Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the Oversight Team only. A Public Group for the Oversight Team has been created.
What two next steps should the administrator tale to meet this requirement?

Question18: Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.
Which option should an administrator use to solve this issue?

Question19: Which value rolls up for both customizable and collaborative forecasting? * (1 Point)

Question20: Which three are capabilities of Collaborative Forecasting?

Question21: At Ursa Major Solar, there is an account owner by a user with the role of Galaxy manager. Two users with the same profile are both assigned to the sub-role, Galaxy Subordinate. However, only one can access the account.
What is the reason only one user can see the account record?

Question22: Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up? * (1 Point)

Question23: An administrator at Cloud Kicks has created and tested a screen-based lead qualification flow m a Ml sandbox environment and has deployed the flow to production.
Which two options would allow use of the flow after it has been deployed?
Choose 2 answers

Question24: A sales manager at AW Computing has created a contact record but is missing some of the information to complete the record. The organization-wide default for Accounts is set to Public Read Only, and Contacts are controlled by parent.

Question25: Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments. How should an administrator meet this requirement?

Question26: AW Computing is conducting an audit and wants to understand how many objects have been shared as public externally.
which tool should the administrator use to quickly obtain this details?

Question27: The sales operations team at Universal Containers wants to ensure that when an opportunity is won the custom shipment date field is populated.
How should the administrator configure salesforce to meet this requirement?

Question28: Cloud Kicks has a policy of closed opportunities being uneditable. At times, adjustments have to be made on the Opportunity for accounting reasons. In order to keep the original Opportunity's integrity, a custom object to track adjustments has been created. The users need a Roll-Up Summary field to track the number of adjustments.
How should the administrator accomplish this?

Question29: An administrator needs to create a junction object called Account Region to link the standard Account object with a custom object called Region.
Once the junction object is created, what are the next two steps the administrator should take?
Choose 2 answers

Question30: what should an administrator do before case feeds can be enabled? choose 2

Question31: The marketing department at Universal Containers regularly changes the page layout requirements for its customer marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects. What can the administrator do to meet this request?

Question32: Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint.
What types of relationship can be used to accomplish this?

Question33: Universal Containers wants to create a Feedback__c custom object related to Account and ensure all feedback records are owned by the same user as the Account owner.
How should an administrator relate Feedback__c to Account?

Question34: How can you make sure that a field will be visible on 2 profiles only? * (1 Point)

Question35: The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?

Question36: Cloud Kicks wants to understand the implications of archived Activities.
Which two considerations should an administrator communicate regarding archived Activities?
Choose 2 answers.

Question37: AW Computers is looking to enhance Salesforce to track conference rooms and IT equipment. An administrator has created a custom object called Room. The administrator also created a custom object called Equipment. This object has two fields: a currency field Price, and a lookup relationship to Room. While performing user acceptance testing, management requested to roll up all the Price values and display them on the corresponding Room record.
How should an administrator accomplish this?

Question38: Ursa Major Solar has a training sandbox with 160MB of test data that needs to be refreshed every other day.
Which two sandboxes should be used in this instance?
Choose 2 answers

Question39: Universal Containers is implementing a new lead status process and wants to be able to do the following:
- Track leads through five different status values
- Run reports showing the duration a lead spends in each status
- Run full Lifetime reports of a lead from creation to conversion
- Prevent leads from skipping a lead status
How can these requirements be met?

Question40: Which of the following is NOT true about article types in Salesforce Knowledge? * (1 Point)

Question41: What are two considerations an administrator should consider when setting up quotes?
Choose 2 answers

Question42: Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts. The Supply Items records should only be visible by users that own the Account records. What sharing setting provides the correct visibility?

Question43: Northern Trail Outfitters requires the sales user to input a use case before moving the opportunity stage to qualified. A consultant has reviewed the business requirement and ran a report to check the state of data completion. When pulling a report for opportunities in the qualified stage or beyond, it appears that only 30% of records have a use case filled out with varying text strings.
What should the administrator recommend?

Question44: On a monthly basis, an administrator would like to pull data related to service contracts from Salesforce to store elsewhere. Which two ways can an administrator accomplish this? Choose 2 answers

Question45: Which three actions can occur when an administrators clicks "save" after making a number of changes to Knowledge data categories in a category group and changing their position in the hierarchy? Choose three.

Question46: Cloud Kicks (CK) does business directly with individual consumers (B2C) and large businesses (B2B). Some of CK's B2C customers are employed at its larger customer accounts and should be tracked under both.
Which two options will CK need to use to manage its customers' accounts?
Choose 2 answers

Question47: The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user. How can an administrator meet this requirement?

Question48: The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?

Question49: A member of Universal container's support team is assisting as a lesrep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record, but the support member is unable to edit the opportunity, Which solution would provide edit access to the opportunity?* (1 Point)

Question50: AW Computing has a new requirement from its security team where audit information relating to an account must be recorded in a new custom object called Audit. Audit records need to be preserved for 10 years and only accessible by the audit team.
What relationship should be used to relate the Audit object to the Account object?

Question51: An Administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet this request? Choose 2 answers.

Question52: The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-provided iPhones. A sales rep breaks their phone and needs to update an opportunity record.
How should the administrator grant access for the sales rep?

Question53: What are two capabilities of Salesforce Customer Community members?
Choose 2 answers.

Question54: Which two results can be expected it an administrator uses Data Loader to transfer ownership of account records? Choose 2 Answers.

Question55: Your organization-wide defaults for access rights to Price Books are set to Use, but only Sales Reps should have access to Price Books, What should be your first step? * (1 Point)

Question56: Universal Containers wants only users from the sales department to have access to price books. How can an administrator meet this requirement?

Question57: The administrator at AW Computing has received an email for a system error indicating that their organization has reached is hourly limit processing workflow time triggers.
Which two processes should the administrator review? Choose 2 answers

Question58: After a recent release, users report that the look and feel of the app they use is different. Fields are appearing in a different place on the page, related lists are missing, and tabs are rearranged.
How should an administrator troubleshoot this?

Question59: What type of prices can the system administrator set for an organization's products?

Question60: The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit.
What should the administrator review to resolve the issue?

Question61: The administrator at AW Computing has been asked to review whether any users are making configuration changes directly in production.
Which item should the administrator review to find these details?

Question62: Universal Containers wants to implement a new entitlement process for premier support accounts. This support includes phone contact with the customer every 24 hours from the time the case is created for as long as it remains open.
How should an administrator configure this requirement?

Question63: Universal Containers has a requirement to report on opportunities where the probability has dropped beneath 50%. The administrator has created a custom checkbox as a way to identify these records.
What else should the administrator do to meet this requirement? * (1 Point)

Question64: Cloud Kicks would like to establish a backup administrator who can assign but not modify user permission How should this be accomplished?

Question65: The finance director at Cloud Kicks asks the administrator for an exception report that shows all B2C accounts that are missing the credit card number. The credit card number is a classic encrypted field.
What action should the administrator take to meet this requirement?

Question66: In addition to setting the standard price, what must you also do in order to add a Product to a Custom Price Book? * (1 Point)

Question67: At Ursa Major Solar, several different planetary teams handle leads depending on which planet the lead is coming from. While most of the teams only need a few fields filled out to work the lead, the Jupiter team requires additional information to be filled out, such as which moon the lead is coming from. The administrator needs to automate which team is allocated the lead record based on the planet and ensure that every team has all of the information they need.
Which two features will satisfy these requirements?
Choose 2 answers

Question68: When converting a lead to an existing account, the user is getting an error of insufficient privileges.
Which two options could be preventing the user from converting the lead to the existing account?
Choose 2 answers

Question69: How can additional permissions be given to a user without editing the profile itself? Choose two answers. * (1 Point)

Question70: Recruiters at Universal Containers want to associate a position with their related job applications using two custom objects-Position and Job always have a related position. If a position is deleted, the corresponding job applications are deleted. What type of object relationship will meet this requirement? * (1 Point)

Question71: A team is assigned to standardize processes across internal teams for Salesforce Knowledge. The team finds it difficult to effectively group the articles due to the slightly different verbiage used by each of the Support teams, which makes searching and search results inconsistent.
Which two customizations should an administrator use to allow for a better experience when searching?
Choose 2 answers

Question72: Which two deployment tools should be used to deploy metadata from a Developer Edition organization to another organization?
Choose 2 answers

Question73: Universal Containers wants to create a Job Application custom object related to a Job Posting custom object. They would also like a no-code solution to calculate the number of Job Applications for each Job Posting.
What type of field should an administrator create on the Job Application to enable this functionality?

Question74: A Recruiting User needs to setup an object relationship between the Position object and the Job Applicant object so that a Position record can have many applicants and Job Applicant can apply for many positions.
He also needs this in a setup where deleting a Job Application record will delete all information related to the job applicant in the Position object. What can a system administrator do to fulfill the requirement? * (1 Point)

Question75: Cloud Kicks has a requirement to display sensitive data only to appropriate users. The amount m the Salary field on the User object should display data only when the user record is being viewed by the user or by users with the MR profile. For all other users viewing the user record, the Salary field should display the word "Confidential* as text in the field.
What should the administrator to fulfill this requirement?

Question76: A member of Universal Container's support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record. But the support member is unable to edit the opportunity.
What is the recommended solution to provide edit access to the opportunity?

Question77: Sales Rep Phil Smith has an opportunity for 55,000 in the Commit stage. Which aggregates on Phil'sforecast willinclude this amount? Choose three answers.* (1 Point)

Question78: Universal Containers uses Enterprise Territory Management to manage its sales territories. The sales managers want to see who the account is manually shared outside of territory rules. How can the system administrator meet this requirement? * (1 Point)

Question79: Ursa Major Solar customers have two levels of support available based on their contracted services. Gold-level customers receive email and chat support with a 2-day response window. Platinum-level customers receive 24/7 phone and chat support with a 2-hour response window.
What should an administrator configure to ensure support agents respond within an appropriate service level?

Question80: Which tools would you use to deploy metadata from one organization to either a RELATED or UNRELATED organization? Choose two answers. * (1 Point)

Question81: A sales manager would like access to the following:
All closed/won opportunities in the last six months for each account the manager owns.
All cases created within the last six months for each account the manager owns.
What can the administrator create to meet these requirements ?

Question82: An administrator at AW Computing needs to limit access to Salesforce. Users should only be able to read on objects, but they should not be able to interact with the database in any way.
Which two options could the administrator use to accomplish this?
Choose 2 answers

Question83: Which three password options are available for the administrator to set on content deliveries? Choose 3 answers

Question84: The Service team at Cloud Kicks needs a way to show the current status from the Account on the Case. This value should be on the page and is used in validation rules.
What should the administrator recommend to solve this?

Question85: List the different prices that are available for a product. Choose three answers. * (1 Point)

Question86: How should an administrator support a finance team that is trying to use Opportunity data to keep an eye on their pipeline rather than manually calculating anticipated income for the quarter?

Question87: An administrator at Cloud Kicks has created a new custom Shoe object in the sandbox with two custom fields called Laces and Finish. The administrator is now preparing to deploy the entire custom object from the sandbox to the production instance.
What should the administrator do to ensure the custom object is property deployed to production?

Question88: Universal containers wants a summary report that displays the percemtage growth of revenue year over year.
What function should an administrator use to calculate this information?

Question89: When can a user become an owner of a record without being a record creator? Choose 2 answers.* (1 Point)

Question90: Universal Containers is working on an implementation strategy for Salesforce CRM content and wants to ensure consistent tagging across and within its libraries, minimizing accidental duplicate tags.
What action can be taken to ensure this consistent tagging in universal containers libraries? choose 2

Question91: The administrator at Cloud Kicks needs to import a batch of person accounts into Salesforce.
What tool should the administrator use?

Question92: While reviewing the quarterly forecast, a manager notices the newest team member is missing in the forecast- After looking at a few the manager can see where the sales representative has closed six opportunities this month and has three additional opportunities m progress.
Where should the administrator start troubleshooting?

Question93: The support managers want a way to identify other cases that require similar skills or help articles. This will allow them to easily determine appropriate support agents that can assist with reoccurring customer issued.
Which two of object relationship should help accomplish this?

Question94: A sales rep at AW Computing needs to give read/write access to an Account and related records to a teammate #m*e the sates rep is on vacation.
How could the administrator enable the sales rep to give record access to a colleague?

Question95: What are two considerations when setting up Salesforce Content?
Choose 2 answers.

Question96: Which of the following data enrichment options is available to a system administrator through the Social Accounts, Contacts, and Leads feature? * (1 Point)

Question97: The VP of Sales wants to require that the Next Step Field is always updated when an opportunity stage is changed. How can this process be automated?

Question98: The administrator at Cloud Kicks noticed that the before trigger they are working on executes successfully but fails to save the original version of the record to the external data archive. The administrator finds there is also a record-triggered flow on that object that is configured to run before save.
How should the administrator advise the developer'

Question99: A maintenance fee is added to each opportunity. this maintenance fee should NOT be included in the sales Rep's forecast so a custom field called Rep amount is used.
how should an admin configure forecasting?

Question100: Universal Containers wants to use the Omni Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements.
What should an administrator take into consideration before implementation?

Question101: In order to provide customer support agents with a 360 view of the customer, UC wants support agents to continue to have read only access to accounts but allow create and edit access to contacts and cases. the current OWD for contacts is
"Controlled by parent".
what solution should be implemented?

Question102: how can an administrator use the service cloud console to increase the efficiency of support users? choose 3

Question103: Which two should an administrator consider when setting up Salesforce CRM Content ? Choose 2 answers.

Question104: Universal Containers purchased Field Service Lightning Licenses in Production and wants to make these license available in an active development sandbox with the minimum development impact.
How should an administrator create these licenses in the sandbox?

Question105: Cloud Kicks maintains Inventory in a legacy application. Management wants the information to also be available to view and report on in Saiesforce.
Which action should the administrator take to achieve this goal?

Question106: What is the maximum file size that can be uploaded in CRM Content? * (1 Point)

Question107: Which capability is available in both customizable Forecasting and collaborative forecasting? choose 2

Question108: When an opportunity with at least one opportunity product close wins, Universal containers requires that an Invoice_c record be created with Invoice_Line_Item_c records for each Product on the Opportunity. How should an administrator implement this request? * (1 Point)

Question109: An administrator wants to allow users who are creating leads to have access to the find duplicates button.
Which lead object-level permission will the administrator need to provide to these users?

Question110: Which two actions could the delegated administrator complete after delegated administration is granted for a custom object? Choose 2 answers

Question111: The sates VP wants to see the custom Bonus Amount field summed to the Amount level; however, the ability to create a summary field is grayed out.
Winch adjustment does the administrator need to make in order to utilize a custom summary field?

Question112: Universal Containers wants to track invoices with a custom object. They want to be able to view any invoices as a related list on the Opportunity record page.
Which feature would ensure can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?

Question113: Cloud Kicks is a large company with many divisions. Some divisions have a higher turnover, so each division wants to be able to create and manage users only within their division.
What should the administrator do to set this up?

Question114: Which actions can you add to a milestone? (Choose three answers.) * (1 Point)

Question115: Assuming that the training sandbox will contain approximately 500MB of production data and be refreshed after daily training sessions, which type of sandbox can be used to train users on new functionality that has recently been deployed to production? * (1 Point)

Question116: An administrator has uploaded a change set from a sandbox to a production organization and would like to add a missing component to the change set before deployment.
What option does the administrator have to modify the change set? Choose 2 answers.

Question117: An administrator at AW Computing noticed that a custom field on the Contact object was changed from text to text area.
What tool should the administrator use to investigate this change?

Question118: Universal Containers has a Positions object that represents job Positions and a Applications object that represent people that have applied to the position. The Job Application object has a lookup to position. They want to run a report that shows all Positions that do NOT have any child job Applications.
Which solution would meet the requirements?

Question119: Whatarethesimilaritiesofcustomizableandcollaborativeforecasting? Choose two answers. * (1 Point)

Question120: In a two-step approval process where the first step is a hiring manager and second is the appropriate director, which of the following relationship types would a system administrator use to establish a relationship between the two approvers? * (1 Point)

Question121: What permissions would you need if you want to merge accounts with related lists of cases and opportunity? * (1 Point)

Question122: A sales manager wants to edit the opportunities owned by the sales team. The manager does not have Edit access to the Opportunity object. What is a recommended solution? * (1 Point)

Question123: Which permission do you need to manage entitlements? Choose two answers. * (1 Point)

Question124: The wrong choices on the list should be improved.
A lead needs to be assigned automatically to a Sales Rep if there has been no action on the account after 10 days. And the Deal status should be set to "Stalled" after it has been approved by a Manager. Which automation processes can a system administrator use? * (1 Point)

Question125: James, a recruiting manager, needs a picklistfield implemented on the Position object by the end of the week. Matt, the system administrator, is too busy to fulfill the requirement.
What should Matt do to prevent this from happening again?* (1 Point)

Question126: When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted?
Choose 3 answers.

Question127: Which two deployment tools should be used to delete metadata from an organization?
Choose 2 answers.

Question128: What are the different ways a Visual Workflow "flow" can be deployed? (Choose three answers.) * (1 Point)

Question129: An administrator is setting up Salesforce Knowledge and wants to implement an easy way for agents to create new articles from multiple objects.
Which two options could the administrator do to meet this requirement?
Choose 2 answers

Question130: The VP of sales at Universal Containers has reported that users are changing the stage of opportunity records that they do not own. The VP wants only the owner of an opportunity to be able to change the stage of an opportunity-wide Default are set to pubic read/write.
Which validation rule should the administrator use to allow only the record owner to edit the stage field?

Question131: A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy. What is the reason the sales manager is not able to view the contact?

Question132: Which deployment tool can be used to deploy metadata from a developer
edition organization to another organization? choose 2

Question133: If a system administrator has unchecked the" Enable Content Pack Creation" setting, what can users do with content packs? * (1 Point)

Question134: How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve articles?
Choose 3 answers

Question135: After an Administrator has refreshed a sandbox, what behavior should users expect to see in the sandbox?

Question136: Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?